The offering and sale of products on our website (www.olomarker.eu) are governed by these General Terms and Conditions of Sale.
The products purchased on www.olomarker.eu are sold directly by Mundel srl (the “Seller”), a company based in Italy, via San Giuseppe 100 – Saronno 21047, registered with the R.E.A. Varese Chamber of Commerce under number 398009, Tax Code and VAT number 08396920962.
You can request any information through our customer service in the Contact area.
You will find information regarding orders and shipping, refunds, and the return of products purchased on www.olomarker.eu.
Remember that you can always contact the Seller via email at the following email address: info@olomarker.eu.
For any other legal information, please consult the following sections: Refund Policy, Privacy Policy, and Legal Notice.
1. Our Business Policy
1.1
The Seller offers products for sale on www.olomarker.eu and carries out its e-commerce activities exclusively towards its end-users who are "consumers."
1.2
When we refer to "consumer," we mean any natural person acting on www.olomarker.eu for purposes not related to their commercial or professional activity.
1.3
In consideration of its commercial policy, the Seller reserves the right not to process orders from entities other than "consumers" or orders that do not comply with its commercial policy.
1.4
These General Terms and Conditions of Sale exclusively govern the offer, forwarding, and acceptance of purchase orders for products onwww.olomarker.eu between the users of www.olomarker.eu and the Seller.
1.5
The General Terms and Conditions of Sale do not govern the provision of services or the sale of products by entities other than the Seller who may be present on www.olomarker.eu through links, banners, or other hypertext connections. We recommend, before placing orders and purchasing products and services from entities other than the Seller, to check their sales conditions.
2. How to Conclude a Contract with the Seller
2.1
To conclude the purchase contract for one or more products on www.olomarker.eu, you must fill in the order form in electronic format and send it to the Seller electronically, following the instructions provided.
2.2
Before purchasing the products, you will be asked to carefully read the General Terms and Conditions of Sale by transmitting the order form. We will also provide a summary containing a reference to the General Terms and Conditions of Sale, Return Policy information, a summary of the essential characteristics of each product ordered, and the corresponding price, the payment methods you can use, the delivery methods of the purchased products, and the shipping costs. Additionally, the Seller will provide a summary of the terms and methods for exercising your right of withdrawal and the terms and conditions for returning purchased products. The contract is concluded when the Seller receives your order form electronically, having verified the accuracy of the order data.
2.3
The order form will be archived in our database for the time necessary to process the orders and, in any case, within the terms of the law. You can access your order form by consulting the My Account section.
2.4
When transmitting the order form, you will be notified that such transmission implies an obligation to pay the indicated price.
2.5
The language available to conclude the contract with the Seller is English.
2.6
Once the contract is concluded, the Seller will take charge of your purchase order.
2.7
The Seller may not process your purchase orders that do not provide sufficient solvency guarantees or are incomplete or incorrect or if the products are unavailable. In such cases, we will inform you by email that the contract is not concluded and that the Seller has not carried out your purchase order, specifying the reasons. If the products presented on www.olomarker.eu are no longer available or for sale when you last accessed the site or submitted your order form, the Seller will inform you promptly and, in any case, within thirty (30) days from the day following the day you sent your order to the Seller of the unavailability of the ordered products. If you have submitted the order form and paid the price, the Seller will refund any amount you have already paid without undue delay, and the contract between the parties will be considered terminated.
2.8
By transmitting the order form electronically, you unconditionally accept and undertake to observe, in relations with the Seller, these General Terms and Conditions of Sale. If you do not agree with any of the terms set forth in the General Terms and Conditions of Sale, please do not submit the order form for purchasing products on www.olomarker.eu.
2.9
By submitting the order form, you confirm that you are aware of and accept the General Terms and Conditions of Sale and the additional information contained on www.olomarker.eu, also referred to via links, including the Privacy Policy and the Return Policy.
2.10
Once the contract is concluded, the Seller will send you an order confirmation by email containing the General Terms and Conditions of Sale, the summary document on the Right of Withdrawal, and all the information already included in the summary of the commercial and contractual conditions displayed before purchasing.
3. Warranties and Product Price Indications
3.1
The products offered for sale on www.olomarker.eu are identified by recognizable brands and are purchased directly by the Seller from the manufacturer or official European distributor.
3.2
The Seller does not sell used, irregular, or lower-quality products than the corresponding market standards.
3.3
The essential characteristics of the products are presented on www.olomarker.eu within each product sheet. However, the images and colors of the products offered for sale may not correspond to the actual colors due to the Internet browser and monitor used.
3.4
Product prices may be subject to updates. Please check the final sale price before submitting the relevant order form.
3.5
The Seller, in the event of exercising your right of withdrawal, may refuse to refund the amounts paid for the purchase in relation to products that lack their original packaging or that have been altered in their essential and qualitative characteristics or that have been damaged, as better clarified in paragraph 7.5.
4. Payments
4.1
To pay for the products and the shipping and delivery charges, you can follow one of the methods indicated in the order form.
4.2
In the case of payment by credit card, financial information (e.g., credit/debit card number or expiration date) will be forwarded via an encrypted protocol. Additionally, such information will not be used by the Seller except to complete the purchase procedures and issue the refunds in case of returns, as a result of exercising your right of withdrawal, or if necessary to prevent or report to the police the commission of fraud on www.olomarker.eu.
5. Shipping and Delivery of Products
You will receive the purchased items at the address chosen when placing the order.
6. Customer Service
You can request any information through our customer service in the Contact Us area.
7. Right of Withdrawal
7.1
You have the right to withdraw from the contract concluded with the Seller without any penalty and without specifying the reason within fourteen (14) days from the date of receipt of the products purchased on www.olomarker.eu.
7.2
To withdraw from the contract, send the return request by email to manuela@olomarker.eu, specifying the order number and the products you wish to return. The Seller will send you confirmation via email of receipt and acceptance of the withdrawal request.
7.3
After receiving return authorization, you must return the products to the Seller within fourteen (14) days. The address to which the products should be sent is: Mundel srl - via San Giuseppe 100, 21047 Saronno (VA) - Italy.
7.4
The only costs you will bear are those for returning the purchased products unless the Seller has expressly exempted you from such costs at the time of purchase.
7.5
The Right of Withdrawal, in addition to compliance with the terms and methods described in points 7.1, 7.2, 7.3, and 7.4 above, is correctly exercised if the following conditions are fully met:
a. The email to manuela@olomarker.eu indicating your decision to withdraw from the contract must be correctly transmitted to the Seller within fourteen (14) days from receipt of the products;
b. The products must not have been used;
c. The products must be returned in their original packaging;
d. Returned products must be delivered to the courier within fourteen (14) days from receiving return authorization from the Seller;
e. The products must not be damaged.
7.6
If the Right of Withdrawal is exercised in accordance with the methods and terms indicated in this paragraph 7.5, the Seller will refund any amounts already collected for purchasing the products as per the methods and terms provided.
7.7
The amounts will be refunded as soon as possible and, in any case, within ten (10) days from the date on which the Seller receives the products, once their condition has been verified.
7.8
If you do not comply with the methods and terms for exercising your right of withdrawal outlined in paragraph 7.5 above, you will not be entitled to a refund of the amounts already paid to the Seller.
8. Refund Times and Methods
8.1
After returning the products, the Seller will check their compliance with the conditions and terms outlined in paragraph 7. If the checks are successful, the Seller will send you confirmation by email of acceptance of the returned products. If the checks are unsuccessful, the Seller will notify you by email.
8.2
Regardless of the payment method used, the refund is activated by the Seller as soon as possible and, in any case, within ten (10) days from the date the Seller receives the returned products, after verifying the correct exercise of your right of withdrawal and checking the returned products.
8.3
The Seller performs the refund using the same payment method you used for purchasing the returned products, unless you have expressly agreed with the Seller to use a different payment method. If the recipient of the products specified in the order form differs from the person who made the payment, the refund in the event of exercising the right of withdrawal will be executed by the Seller, in any case, to the person who made the payment.
9. Privacy
9.1
You can obtain information on how we process your personal data by accessing the Privacy Policy.
9.2
For any other information on our Privacy Policy, you can send requests to the following email address: manuela@olomarker.eu or to the address of our office: Mundel srl, via Pantelleria, 11 – Milan 20156, Italy.
10. Applicable Law and Dispute Resolution
10.1
The General Terms and Conditions of Sale are governed by Italian law and, in particular, by Legislative Decree 6 September 2005 No. 206, on the Consumer Code in Title III, Chapter I “On consumer rights in contracts,” with specific reference to the legislation on distance contracts, and by Legislative Decree 9 April 2003 No. 70 on certain aspects concerning electronic commerce.
10.2
Any dispute regarding the existence, interpretation, execution, or termination of these General Terms and Conditions of Sale and/or the contract concluded between the buyer and the Seller shall, in the absence of a settlement, be under the exclusive jurisdiction of the Italian courts competent based on the buyer’s place of residence or domicile if located in Italy.
11. Modification and Update
The General Terms and Conditions of Sale are modified from time to time, also considering any regulatory changes. The new General Terms and Conditions of Sale will be effective from the date of publication on www.olomarker.eu.
12. Information about Mundel srl
MUNDEL SRL
Via San Giuseppe, 100 - 21047 Saronno (VA)
Tel. +39 02 347830 – Certified Email: mundelsrl@legalmail.it
Tax Code and VAT number: 08396920962
R.E.A. Saronno Chamber of Commerce no. 398009